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Privacy policy

I. General provisions

The objective of the present Privacy Policy (hereinafter: “Policy”) is to provide a detailed description of the methods applied by Financial Trading Art SRL with the registered office in Bucharest, Sector 1, 26 Street Avionului, 1st floor, Office B, and/or its branches and subsidiaries (hereinafter: “FTA”, “we”, “us”, "FxRebate") to collect and use information provided by persons using the FxRebate’s website (hereinafter: “Users”), including – where applicable – personal data. Please read this Policy carefully.

II. Protection of personal data and other data of portal Users

FxRebate pays particular attention to respecting privacy of persons using our website and any applications available through the website (hereinafter: “Portal”, “Website”). Any personal data obtained through our portal are processed in compliance with applicable national regulations issued on the ground of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L 119, 04/05/2016, p. 1-88) (hereinafter: “GDPR”). Our priority it so ensure protection of the rights and freedoms of individuals who provide us with their personal data. Use of the Portal in the basic scope does not require provision of the User’s personal data to FxRebate. Provision of the personal data by the User is completely voluntary; however, provision of certain data is required for performance of the services by FxRebate. We understand the importance of maintaining confidentiality with regard to personal data. While providing us with his or her data, the User may be certain that we will do our best to keep it secret. We have undertaken measurable steps to ensure that users’ data remain confidential, secure and intact.

II.1 How do we protect information?

The form filled in by the User during opening his client account as well as the authorization process (login) to our resources is carried out using the secure SSL protocol, which significantly increases the protection of data transmission in the Internet. The information provided by the User is stored and processed by FxRebate with appropriate security measures that meet the requirements of GDPR. Although FxRebate undertakes all necessary efforts to ensure security of data provided to us, the User acknowledges that using the Internet is not completely safe and, therefore, we cannot always guarantee security or inviolability of personal data provided to us by the User(s) or to the User(s) via the Internet.

II.2 What kind of information about the User do we collect and for what purposes?

We collect information from you when you register on our site, subscribe to our newsletter, participate to our marketing campaigns, or respond to a survey. When you order or register on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, payment details where to receive the rebates, like Bank Account, Skrill, Paypal, Neteller, Fasapay, Wise, Revolut, Bitcoin, Tether, Ethereum, etc., information of FxRebate product purchases through www.fxrebate.eu or www.fxrebate.ro website, your account number with FxRebate partners. You may, however, visit our site anonymously. 

1. Open a FxRebate account

The scope of the data: if the User decides to open a FxRebate account, he/ she needs to provide certain information. The information may include among others: first name and surname, address, date of birth, contact information, data about payment options, as well as other necessary information, in particular required by anti-money laundering regulations. Periodically, we may also require provision of other information in order to improve the services performed. Most information is obtained directly from you by means of application forms or other forms as well as by maintaining registers of information provided to us during ongoing performance of services in favour of the Clients.

2. Marketing of products and services

The scope of the data: if the User decides to participate in a marketing campaign or promotional campaign, in particular opening of a demo account and its using, FxRebate will require to provide certain information. This information may include first name and surname, contact details and other necessary information.

3. Statistics on the use of specific functionalities of the Portal and facilitating the use of the Portal and mobile applications and ensuring the IT security of the Portal

The scope of the data: for these purposes, we process personal data regarding the User's activity on the Portal, such as for example: websites visits, frequency and duration of stay on the website, and operational activities. 

4. Determination, investigation and enforcement of claims

The scope of the data: In order to determine, investigate and enforce claims, we may process some of User’s personal data such as: first name, surname, date of birth data, for the use of our services. 

5. Dealing with complaints and requests, answers to questions

The scope of the data: for this purpose, we may process certain personal data provided by the User when opening an account, data concerning the use of FxRebate services that result in a complaint or application as well as data contained in the documents attached to the complaint or application. In certain situations, the obligation to consider a complaint thoroughly within a specified period is imposed by law, in particular consumer law.

II.3 Who do we share Users’ personal data with?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Co-operators: FxRebate may share Users' personal data with cooperating entities, i.e. companies that FxRebate owns or FxRebate controls or which are jointly with FxRebate controlled, or remain with FxRebate in permanent cooperation (banks, investment companies, auditors, companies providing other financial services, IT companies, advisory or courier companies).

Location: The provision of services by FxRebate may require the transfer of personal data to entities providing services to FxRebate in other countries, including countries outside the European Economic Area. In the case of transfer to countries that do not provide adequate protection of personal data, FxRebate applies safeguards in the form of standard data protection clauses adopted by the European Commission. The data subject has the possibility to obtain a copy of his or her data.

National Authorities: If authorized public authorities request FxRebate to disclose User’s personal data, especially law enforcement authorities, enforcement authorities, fiscal control authorities, courts, public authority appointed to protect personal data, FxRebate discloses User’s personal data.

II.4 How long do we store personal data of the User?

FxRebate stores personal data of the User for the period of duration of the agreement between the User and FxRebate for the purpose of provision of service and functionalities associated with it as well as for marketing purposes. After the expiry of the contractual relationship, the User’s data are anonymized, with the exception of the following data: first name, surname, e-mail address, transaction history and information on given consents (this data FxRebate will store for a period of 10 years from the expiry of contractual relationship for the purpose of dealing with complaints and claims related to the use of our service, and in the absence of a contractual relationship for the purposes of dealing with complaints and claims related to participation in promotional campaigns). FxRebate stores not logged Users’ personal data for the period of time corresponding to the life cycle of cookies saved on their devices. Details related to use of cookies are specified in part III. Using cookies – COOKIE FILES.

II.5 What are User’s rights in connection with processing his or her personal data?

Right to object to the using of data Pursuant to the article 21 GDPR, the User has a right to object at any time to the use of his or her personal data, if FxRebate processes his or her data based on its legitimate interest e.g. in connection with the contract performance, marketing of products and services, keeping statistics on the use of particular functionalities of the Portal and facilitation of the use of the Portal. If the User’s objection turns out to be well founded and FxRebate will have no other legal basis to process User’s personal data, FxRebate will delete User’s personal data against the use of which opposition has been directed.

II.6 Right to restriction of data processing

According to the article 18 GDPR, the User may request the restriction of processing of his or her personal data when the User contests the accuracy of his or her personal data (then FxRebate limits their use for the time needed to verify User’s data accuracy, no longer than 14 days), when the processing of the User’s data is unlawful, and the User instead of the erasure of the personal data requests the restriction of their use, if the User’s personal data are not necessary for the purposes for which they where collected, but they are required by the User for the establishment, exercise or defence of claims and also when the User has objected to the use of his or her data (then FxRebate limits data processing for time needed to consider whether the User’s protection of his or her interests, rights and freedoms prevails over interests that FxRebate performs when processing User’s personal data). 

II.7 Right to access, rectification and erasure of information about the User

Article 15 GDPR states that the User has a right to obtain from FxRebate confirmation whether his or her personal data are being processed. Where that is the case, the User has the right to access to his or her personal data and obtain information among others about purposes of the processing, categories of processed personal data, envisaged period for which the personal data will be stored or the criteria used to determine that period, rights of the User under GDPR and right to lodge a compliant with a supervisory authority. Furthermore, the User has a right to receive a copy of all personal data about him or her held by FxRebate and to inform FxRebate about any inaccuracies noted. However, exceptions are provided for in this respect. The User may at any time notify FxRebate that his or her data has changed or that he or she wishes FxRebate to rectify or erase User’s personal data held by FxRebate. In accordance with the instruction we will change, improve or erase data from our database, except, however, the extent to which we are obliged to store them under regulation or provisions of law for the purpose of providing services for the User which he or she requested us for or keep relevant business records. 

II.8 How to contact us?

In order to submit a request regarding access to the data, the user ought to contact us, verify his or her identity and specify the information in question. The User may contact with our Data Protection Officer at the following e-mail address: privacy@fxrebate.eu. You can also contact the controller directly at the following e-mail address: office@fxrebate.eu.

III. Use of cookies - COOKIE FILES

FxRebate uses cookies files to gather information. Cookie files are small data files, in particular, text files, which are stored in the terminal equipment (hard disc) of the Portal User and are destined for the use of Portal websites. Cookie files usually contain the name of the website, which they originate from, the duration of their storage in the terminal equipment as well as the unique number.

Why do we use cookies?

FxRebate uses cookies files for the following purposes:

a) to provide the User with more precise and comfortable use of the Site, tailoring the content of the FxRebate internet websites to the User’s preferences as well as to optimise the use of the Portal. In particular, such files enable to detect the equipment of the User of the Internet Service and properly display the internet website adjusted to the User’s individual needs;

b) to examine the activity of the Portal’s User in order to create anonymous, aggregated statistics, which help us to understand in what way the Portal’s Users use the internet websites, which contributes to the improvement of the structure and content of those sites as well as identification of the source, which the User has used to enter the Site;

c) to maintain the session of the Portal’s User (after logging-in).

d) The cookies are often used by many sites in Internet. The User may elect whether and in what way the cookie will be accepted through the change of preferences and options in his/her browser. If the User decides to shut down the cookies support in his/her browser, the access to some parts of the Site may be impossible.

FxRebate uses two main kinds of cookie files:

a) persistent cookies are stored in the User’s terminal equipment for the period of time defined in the parameters of the cookies files, or by the time they are deleted by the User;

b) session cookies are stored in the User’s terminal equipment by the time of logging-out or closing the browser's window. 

III.1 Managing browser’s settings

In many cases the software which is used for viewing the internet websites implicitly allows the storage of cookies files in the User’s terminal equipment. The Users of the Site may, at any time, change the settings regarding cookies files. Such settings may be changed, in particular, in such a way, so as to block the automatic processing of cookies files in the settings of the internet browser, or inform each time about their placing in the User’s equipment. The detailed information about the possibility and ways of processing cookies files, including, the disabling, blocking and deleting cookies files, is available in the settings of the software for a concrete internet website. 

FxRebate announces that the limitations in the use of cookies files may have an impact on the operations of some functionalities available on the Portal’s sites. Not making changes of the settings of the internet browser for the settings blocking the writing of the cookies files is equivocal with the granting of consent for their writing. You may find more information on cookies at the address: www.aboutcookies.org, or in section Help in the internet browser menu This Policy refers to the use of the cookies only through this Portal and is not applicable to their use by any third party. If a User opens an account with us, he, or she will have to use our software which makes possible for us to use cookies with regard to the User’s access to this Portal. 

IV. Links to other websites

Links to websites of other entities are available at our website. The links are provided for the User’s convenience, but we do not review, control or monitor privacy practices applied at third parties’ websites. Our Policy does not relate to websites maintained by third parties. We are not liable for the activities of websites maintained by third parties or transactions performed with such persons. We encourage Users to read the content of privacy statements posted on partner websites, in particular if the User’s personal data are collected through them. 

V. Final provisions

FxRebate reserves the right to amend this Policy. Amendments are performed by publication of the new Policy at the website. Amendments become effective at the time of implementation. Users are encouraged to acquaint themselves periodically with the text of this Policy in order to track amendments to its provisions. Using this website means acceptance of this Policy. If the User does not accept it, FxRebate will not enable access to its services and use of the services must be stopped immediately. Any disputes regarding this Policy, if not resolved amicably, will be resolved by the court of competent jurisdiction. This policy was last modified on 25th of May, 2018.

V.1 ONLINE PRIVACY POLICY 

This online privacy policy applies only to information collected through our website and not to information collected offline.